The vendor is required to provide certified American sign language (ASL) interpreters “on demand” to perform remote ASL interpreting services when unforeseen circumstances prevent an employee from scheduling, in advance, ASL interpreting services through the current process.
- The services regulated include electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies.
- For the purpose of this contract, “on demand” shall mean that an interpreter will answer the call within one-minute of request with the average speed of answer (ASA) is a minimum of 60 seconds or less.
- Provide per minute rates with no minimum requirement per use.
- The “on demand” ASL interpreting services shall be performed via video remote interpreting (VRI) for virtual meetings supporting and utilizing videoconferencing platforms including WebEx, Microsoft teams, and zoom.
- Provide written instructions for commission employees to access the on-demand ASL interpreting services.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: June 26, 2025