The vendor is required to provide for an off the shelf payment management solution that must be hosted by the vendor, easy to implement, have a single point of support, and keep pace with future e-commerce opportunities and future city banner upgrades.
- This payment management solution should provide the ability to process online credit/debit cards and ach tuition payments, provide automated student tuition payment plan administration, accept student and third-party bill payments, online ecommerce, and integrate cashiering functions with our city banner system and payment devices.
- The payment management system must incorporate a single payment gateway through which all payment transactions are processed.
- The solution must also include real-time integration with our city banner software.
- The solution should also have the ability to process online credit/debit cards and ach tuition payments for our continuing education department that utilizes student manager by ace ware systems, Inc. real-time integration with student manager is required.
- The current cashiering application and e-commerce is provided by cash net.
- On-line tuition payments and payment plan administration for the college and the continuing education department is also provided by Cash net.
- The college accepts visa, master card, discover, American express, cash, check and ach (e-check) payments.
- Credit/debit card payments must be made online with a few exceptions.
- The gateway must be capable of integrating with user applications available online and to cashiers at the point of payment.
- The solution must:
1. Have a proven real-time integration with banner leveraging the city PCI gateway.
2. Must have a proven real-time integration with ace ware student manager.
1) Ability to post transactions to the correct general ledger account, correct term, year, etc.
2) Reporting capabilities (pdf, excel)
• End of day transactions, including reporting to be used for bank reconciliation.
• Payment plans
• Defaulted payment plans
3. Payment plan administration
1) Four months by term and student must be able to use;
1. Debit / credit cards
2. ACH
2) Past due balance payment plans - 3, 6, 9, and 12 months
3) Administrative enrollment for students that don’t need the full account balance on a plan
4) Transaction fees passed through to student.
5) Understand charges/fees associated per ach payment.
6) Understand process in connection with return payments, e.g. NSF
7) Integrate with Ellucian banner (So ahold screen) to apply holds (FH) upon sign-up.
8) Communication flows to student to include:
• Confirmation of enrollment in a plan
• Rebalancing plan notification
• Notification of payment drafts
• Notification of returned/failed payments
9) Mobile device friendly site
4. Be flexible enough to communicate with our bank’s recommended credit card processors and to change processors in the future.
5. Provide a central payment gateway capable of processing campus-wide payments, including transactions made by cash, check, electronic check, credit cards, and debit cards.
6. Provide web-based usage, reporting and setup.
7. Have a test instance configured identically to production
8. Work with two instances of banner (production and test) software
9. Work with two instances of student manager (production and test) software
10. Have reconciliation capabilities for transaction activity
11. Keep pace with city banner software upgrade schedule.
12. Be a vendor hosted system – no credit card information will be kept on the college’s computer system.
13. Provide e-commerce sites – flexibility to offer various on-line payment gateways as needed throughout the year to accommodate special programs – bridge program deposits, application fees, and ad hoc events such as summer camp registrations and study abroad programs.
14. Mandatory it requirements
• Supported SAML 2.0 ADFS authentication
• Supported SAML 2.0 ADFS authentication for management
• Supported guest authentication for payment gateways
• Must complete the tri-county hosting questionnaire
• All solutions must comply with PCI compliance and physical cashiering terminals must use p2pe credit card terminals
• Cashiering terminals must support windows 11
• Mobility of app connection
• Ease of changes
• Must support API file uploads where required
• System supportability on tomcat 9.x or above. Red hat 8.x
• Roadmap for future enhancements
• Various levels of access (agency establish and control)
• Support (for students/authorized users as well as for agency)
○ Implementation
○ Transition
○ On-going
○ Training for any changes and updates as they occur
○ Test environment
15. Have a proven track record in institutions of higher education.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: May 16, 2025