The vendor is required to provide client-centered and culturally responsive services to help participants formerly experiencing homelessness remain in permanent housing.
- Supportive services are defined as a range of supports designed to help households maintain stable housing and improve well-being. Examples of supportive services include but are not limited to:
1. Housing case management
2. Mental health and substance use services
3. Employment and job training
4. Advocacy
5. Resource connection
6. Peer services
- Support services should utilize best practices such as housing first principals, harm reduction, trauma informed care, and motivational interviewing.
- Services must be flexible and person-centered to ensure continued housing stabilization.
- Services should be available and encouraged but cannot be required as a condition of tenancy.
- There must be ongoing communication and coordination between supportive service providers, property owners or managers, and/or housing subsidy programs.
- Services include:
• Provide housing supportive services to a minimum 20 single households in a permanent housing program for formerly homeless participants.
• Offer services without preconditions (i.e., employment, income, absence of criminal record, or sobriety).
• Verify eligibility.
• Develop a housing stability plan that shall be based each individual’s needs.
• Review lease agreements and tenant responsibilities with participants.
• Engage with property management and provide mediation as needed.
• The selected agency will either directly provide or make a warm handoff referral for the following supportive services. Please note that this list is not exhaustive.
1. Short-term counseling, connection to mainstream resources, problem-solving interventions, rental mediation, symptom management, financial management, and supportive resident community activities.
2. Legal, substance use disorder, mental health, medical, health insurance, financial counseling, food share, transportation and employment and training services.
• Train staff on housing best practices including but not limited to harm reduction, trauma informed care, housing first, racial justice and motivational interviewing.
• Document timely case notes.
• Provide a safe, quality, affordable, low-barrier, supportive living environment for participants to provide ongoing support and assistance to enable residents to live independently in the community.
• Conduct an annual satisfaction survey regarding the living environment and the services provided.
• Ensure compliance with the American disabilities act, bilingual services requirements, and civil rights compliance
• Services should be provided in the community or location of participant’s choice.
• Provider shall maintain regular hours and be available for residents Monday through Friday at a minimum of 4 hours a day.
- The targeted units of purchase for this proposal are 1,456 direct service staff hours.
- This assumes a 70% productivity rate, meaning that approximately 70% of total staff time is spent providing direct service to clients.
- Direct service staff hours include:
• Face-to-face, phone, or virtual meetings with clients
• Intake, assessment, or service planning sessions
• Group facilitation or educational sessions involving clients
• Crisis response or intervention
• Coordination of services on behalf of individual clients
• Entering client-specific case notes or documentation
- The following items do not qualify as direct service staff hours:
• Staff training and supervision
• Team or staff meetings
• General administrative work
• Program planning or evaluation not tied to specific client cases.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: June 13, 2025