The Vendor is required to provide security alarm permitting, false alarm management system and administration services.
- The service solution should be turnkey, hosted externally, and provide a web-based solution, including a hosted environment that is secure, reliable, recoverable, backed up, and maintained.
- Develop, test and maintain all integration points to the city’s computer aided dispatch (cad) and geographical interface system (GIS) for location / address validation as an integral part of maintaining compliance with city ordinance (26919).
-  Store and maintain information pertinent to:
• Alarm permits
• Permit holders
• Permit holders with outstanding charges
• Non- permit holders with outstanding charges
• Permit holders with fee exemption
• Address verification database
• Call history
- System shall be able to maintain the following information:
• New alarm permits issued, and fees collected
• Annual permit renewals invoiced, and fees collected
• Permits revoked and reason for revocation
• Number of false burglar and panic alarms
• Number of false burglar and panic alarms invoiced, and fees collected
• False burglar and panic alarms by permit holder
• False burglar and panic alarms for non-permit holder
• Permit origination date
• Permit renewal date
• Permit revocation date
• Permit reinstatement date
• Reinstatement of suspended permits for excessive alarms would have original issue date for the permits.
• Historical record of each alarm call per permit including false alarm.
- System shall have the ability to identify:
• Permit holder
• Non-permit holder
- System shall have the ability to capture the following information:
• Permit number
• Permit issue date
• Permit expiration date
• Permit type (commercial/residential/multifamily)
• Name of business or residential applicant/holder
• Permit holder's valid government or state issued id type and number. (Driver’s license, passport, or visa).
• Location:
1. Street address
2. Zip code
3. Type of property (residential/commercial / multifamily)
4. Telephone numbers
5. Contact persons (minimum of 2) and phone number(s)
6. Type of alarm system installed (burglary, panic, robbery)
• Invoicing:
1. Permit holder name
2. Full mailing address with zip code
3. Contact person and phone number(s)
4. History of incidents in the past 12 months from the current invoice date
5. History of unpaid invoices
• Permit holder responsible for alarm:
1. Name
2. Complete mailing address
3. Phone numbers
4. On-site emergency contact number
5. Name and telephone number of alarm monitoring company
6. Name and telephone number of the company that installed the alarm system
7. Special medical concerns / disabilities
8. Pet information
9. Gate codes and entrance procedures.
- System shall have the ability to maintain an alarm company master file which includes:
• Assigned code number
• Name, address, and telephone number of business
• Manager’s name, and telephone number
- System shall have the ability to automatically generate a unique permit number.
- System shall have the ability to maintain reasons for denial of issuance of the permit, including, but not limited to:
• Permit application incomplete, misleading, and false
• Applicant has unpaid security alarm related fee owed to the city
• Alarm system installed is unreliable
- System shall have the ability to generate renewal notices and second renewal notices automatically within specified periods.
- System shall have the ability to generate revocation notices based upon city’s ordinance (26919).
- System shall have the ability to generate notices to alarm users without permits.
- System shall have the ability to maintain historical information on permit issuances, renewals, suspensions, and reinstatements on each property.
- System shall have the ability to maintain current permit status information.
- System shall have the ability to maintain an incident count of alarms, their disposition, and information on each permit.
- System shall have the ability to provide cross-reference capabilities between permit holder names and properties.
- System shall have the ability to perform search on permit holder and business name.
- System shall have the ability to download and print permits and blank application forms with mail-in information from the web portal.
- System shall have the ability to archive inactive permits based on the city’s data retention policy.
- System shall have the ability to maintain a table of incident criteria
• Permit holder – telephone number.
• Non-permit owner.
• Number of false alarms before 1st suspension (permit holder only).
- System shall have the ability to make adjustments/corrections on fees at the request of the city, accounting errors and/or appeal hearings.
- System shall have the ability to generate incidents manually for account.
- System shall have the ability to issue notice(s) to permit holders with excessive false alarms.
- System shall have the ability to issue notice(s) to non-permit holders with false alarms.
- System shall have the ability to archive historical data.
- System shall have the ability to accept/establish temporary account numbers for non-permit holders who have incurred false alarm charges.
- System shall have the ability to transfer temporary account number charges to a permanent account (permit) number.
- System shall have the ability to process permit applications, issue permits and notify the customer of the application outcome within 1 business day.
- Contract Period/Term: 5 years
- Pre Proposal Meeting Date: April 09, 2025
- Questions/Inquires Deadline: April 16, 2025