The vendor is required to provide for a survey platform that can assist in providing a user- friendly and intuitive platform for county staff to independently create, distribute, manage and analyze surveys.
- The survey platform should be capable of meeting the needs of approximately 50-90 standard end users and 10 brand administrators.
- The survey platform should have the following key features and functional requirements: for a survey platform that can assist in providing a user- friendly and intuitive platform for county staff to independently create, distribute, manage and analyze surveys.
- Survey creation:
• Intuitive survey builder with drag-and-drop functionality.
• Customizable survey templates and question types (e.g., multiple- choice, open-ended, Likert scale, etc.).
• Ability to include images, videos, and other media in surveys.
• Ability to schedule surveys for future distribution and set reminders for respondents.
• Logic and branching capabilities to provide dynamic surveys based on user responses.
• Collaboration functions allowing for seamless completion of team- based projects.
• Option to preview surveys as they'll appear to respondents.
- User management:
• Role-based access control to allow users to manage surveys for their specific department.
• Ability to create and manage multiple user profiles with varying levels of permission.
• User authentication and secure login procedures; use of single sign on (SSO) preferred.
• Ability to add additional users.
- Survey distribution:
• Options to distribute surveys via email, social media, SMS, and web links.
• Ability to target specific respondent groups (e.g., by department, region, etc.).
- Data collection & analysis:
• Real-time survey response tracking.
• Advanced reporting features with visual analytics (charts, graphs, etc.).
- Including statistical data testing and trend-over-time data reporting.
• Ability to generate automated reports in multiple formats (e.g. pdf, excel, csv, etc.).
• Options for exporting data for further analysis in multiple formats.
- Security & privacy:
• Compliance with relevant data privacy regulations (HIPPA, CJIS, etc.).
• Secure encryption for survey data at rest and in transit.
• Role-based access control to ensure appropriate data privacy and security for different users.
• SSL secure https: site
- Mobile friendly interface:
• Responsive design allowing users to easily respond from any device.
• Ability to take SMS (text) surveys.
• Management of survey results within a mobile application.
- Branding:
• Customizable websites and URLS.
• Branding capability across platform with support for multiple logos and minimal or no reference to platform provider.
• Ability to share/save templates that minimize branding referencing platform provider.
- Optional requests
• Al driven insights to identify customizable survey design
• Automation for follow-up actions
• Multi-language capabilities
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: May 13, 2025