The vendor is required to provide that third party administration (TPA) services for existing and future workers’ compensation claims.
- Responsibilities:
• Handle incident-only reports, however, TPA claim information to be entered into the database by city.
• Provide the TPA with detailed information for each new claim, as well as any additional information required throughout the duration of the claim.
• Claim reports and any relevant information about the claim to the TPA.
• The TPA in investigating a claim, make city staff available for assistance and interviews, and provide general guidance as needed.
• The right to request a change in the TPA’S staff or subcontractors, at no additional cost to the city, if there is a pattern of poor performance or failure to meet minimum experience level requirements.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: March 6, 2025