The Vendor is required to provide transcription services on an as needed basis for appeal and board hearings.
- Administrative:
•Ability to work independently and meet deadlines set by the State.
•Ensure confidentiality and maintain security by following State protocol.
•Provide services on an as-needed basis in response to requests from the State.
•Demonstrate technical proficiency with transcription software (Express Scribe), word processing software (MS Word), Outlook, SharePoint, and C2t.
•Use tools within Express Scribe or equivalent software and utilize noise-canceling headphones for optimal audio clarity.
•Demonstrate fluency in English and the capability to understand various accents in audio recordings.
•Type quickly and accurately, while demonstrating a strong attention to detail.
•Communicate effectively and ask questions proactively.
- Proofread transcriptions for correct grammar, punctuation, and spelling before sending to the board clerk; in addition, the contractor should double-check docket numbers, claimant and employer names on caption of report, and names of who is speaking and when.
- Transcription orders should be organized by date of appeal, beginning with the oldest first.
- Submit final transcript in ; pdf format to board clerk via share point or outlook; transcriptions should be sent upon completion, not to exceed one week from the time the contractor receives the recording.

- Contract Period/Term: 5 years