The vendor is required to provide for information from service providers that offer utility billing and payment services.
- Although customers are offered a variety of payment methods and options with our existing solutions, technology is constantly changing. we are seeking information to identify whether there are changes that may be needed to provide our customers and organization the best processes, options, and solutions.
- We currently provide service to over 500,000 customers throughout district as well as some associated rural areas.
- We have an in-house customer care department who handles all calls associated with account-related questions and collection activity.
- We take payments for general billed accounts as well as collecting funds for lien accounts, developer fees, and other construction-related fees.
- The primary objective is to understand the specific services each provider offers
- Service providers should share as many billing and payment options they are able to provide.
- Pre-Bid Conference Date: March 12, 2025
- Questions/Inquires Deadline: March 19, 2025