The Vendor is required to provide virtual on-demand sign language interpreting services on an “as-needed” basis.
- Video Remote Interpreting (VRI) is a form of sign language interpreting that allows people who are deaf or hard of hearing to communicate with a hearing person at the same site via videoconferencing instead of live, on-site interpreting.
- VRI works by using videoconferencing equipment at both locations.
- The interpreter, who is typically at a call center, uses a headset to hear what the hearing person says.
- As the hearing person speaks, the interpreter signs everything said to a web camera; when the person who is deaf replies via their web camera, the interpreter sees and voices the interpretation; the person who is deaf and the person who is hearing can talk back and forth, just as if the interpreter was in the same room; VRI is provided on a fee-for-service basis.
- Contract Period/Term: 1 year