Correspondence Management Systems

The vendor is required to provide correspondence management systems to track incoming constituent correspondence to include paper based and electronic communications methods.
• Quickly route constituent correspondence to the proper state agency to ensure the constituent gets a quick, accurate response.
• Efficiently process legacy input and output (paper/print).
• Ability to track Boards and Commissions appointments
• Leverage workflow processes and public web forms as automated input methods
• Intuitive searching methods for constituent data
• Customizable data formatting and displays within the system
• Customizable data exports
- An estimated volume of 25 end users would need access to the overall system.