Enterprise One Managed Hosting Services

The vendor is required to provide that enterprise one managed hosting services for an integrated applications suite of enterprise resource planning software.
- The following data center infrastructure and related hardware services:
• Operating system administration/management:
1. Servers;
2. Routine operating system maintenance and manage operating system security;
3. Isolate performance issue and implement and test fixes;
4. Capacity planning/tracking
• Security:
1. Network security:
- Meet or exceed accepted industry standards to prevent; and
- Unauthorized access, misuse, modification or denial of a computer network and network accessible resources.
2. Server security. meet or exceed accepted industry standards to prevent unauthorized access, misuse, modification or denial of a server and server accessible resources.
3. System security. meet or exceed accepted industry standards to prevent unauthorized access, misuse, modification or denial of the system data, operating system and system accessible resources.
• Hardware management:
1. Review maintenance plan for its effectiveness periodically;
2. Coordinate routine maintenance and/or perform standard reboots of hardware to occur during non-prime processing hours as agreed to by the authority; and
3. Plan capacity based on the applications hosted
• Network management:
1. Maintain all network within the hosting services facility twenty-four (24) hours a day, every day including holidays;
2. Internal address management, internal and authority-side router table management, administration, switch administration and firewall administration (al hosting services facility);
3. Enable "public" internet access for the html client, secure remote access such as http or https as directed by the authority; and d) external and internal management
• Application path code/data refresh management:
1. Perform package builds and deployments in a timely manner as and when requested by the authority;
2.Perform path code and data refreshes in a timely manner as and when requested by the authority
- Help desk support services:
• Provide technical assistance for resolution of authority's hosting service issues via telephone and/or e-mail.
• Provide support via toll free phone number and/or e-mail between the hours of 6 a.m.-10 p.m. pacific standard time, 24x7x365 including holidays.
• Provide authority notice eighteen (18) months in advance of hosted products whose support will expire (as announced by the vendor).
• Make contractor’s project team resources available within thirty (30) calendar days of notice by authority for authority requested projects.
• Address issues and problems arising from the services in a timely manner, including the computing server environments, database, secure remote access, software components (e.g.). web server, enterprise server, application server, process scheduler, hardware, virtualized environments and operating systems
• Log, rank, prioritize and resolve support issues raised by authority in a timely manner.
- Contract Period/Term: 3 years
- Non-Mandatory Pre-Submittal Conference Date: February 05, 2025
- Questions/Inquires Deadline: February 07, 2025