Risk Management Information System

The Vendor is required to provide risk management information system include claims management (claims adjusting, setting reserves, recording payments, etc.), insurance management (loss control, asset management, policy management and underwriting).
- Provides a wide range of risk management consulting and advisory services such as generalized risk management advice and contract review services.
- The Solution proposed by requirements
• Claims Management;
• Incident Management;
• Asset Management;
• Insurance Certificate Management;
• Insurance Policy Document Management;
• Data Migration, Integrated Data and Storage Management;
• Alerts and Notification Management;
• Reports & Dashboard; and
• Explore opportunities for integration with existing incident management systems for reporting purposes.
- Recommend an appropriate Solution which fulfills the Province’s requirements as outlined and allows for future growth;
- Perform all professional services for software implementation, including but not limited to:
• Configuration;
• Customization;
• Implementation;
• Integration;
• Testing;
• Go-Live Support; and
• Post Go-Live Support.
- Provide details on all licensing requirements for the proposed solution;
- Provide details on all features that are included in the proposed Solution;
- Have processes in place for effective change management including use of non-production and production environments, change assessments, review and deployment processes, and contingency planning in order to mitigate risks;
- Provide technical support for the Solution post go-live. This includes, but is not limited to:
• Direct as-needed communication to troubleshoot issues related to the Solution functionalities/features; and
• Provide guidance to the Province on customization of the Solutions fields/reports, importing data, exporting data, technical support, etc.
- Provide administrator and user training for provincial employees that enables the province’s employees to effectively configure, use, and train other users on the solution
- Provide functionality for claim management including, but not limited to:
• The ability to allow an external user to report a claim via web form;
• The ability to open claim and incident files, providing a unique identifier to each;
• Allow the system user to record investigation information, as well as record payments and reserve information related to each claim;
• Allow the system user to store various data and claim documents within the proposed system;
• The ability to search and generate reports on application data and the ability to sort returned data using a variety of filters or criteria.
- Provide functionality for insurance management including, but not limited to:
• The ability to store insurance policies within the system;
• The ability to issue Certificates of Insurance;
• Allow the system user to track/record insurance certificates issued and received;
• The ability to record, search, update and report on different asset types.
- Support the capability to mask sensitive information in non-production environments;
- Fully integrate with several key existing solutions;
- Minimize manual intervention;
- Include all required software and licenses required to implement the Solution;
- Be scalable to meet the Province’s current and future needs.
- Be easy to use and intuitive; secure, configurable, and expandable
- Provide a positive user experience; and
- Support, at a minimum, the typical user roles but be configurable to allow for customization to the specific job roles included:
• Administrator: Full and unlimited access to all the system capabilities;
• Manager/Supervisor: managing teams and workflows;
• User/Member: regular users who use the primary functionality;
• Viewer/Read-Only: limited access rights, allowing access for informational purposes.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: March 28, 2025