Permitting and Licensing and Code Enforcement Regulatory Services System

The vendor is required to provide development, code enforcement, licensing, and regulatory services system includes analysis, planning, development, software and hardware acquisition, implementation, and support of a comprehensive software solution for the planning and development department.
- This system will manage permitting, business licenses, construction permits, alcohol licenses, code enforcement cases, signs, contractor registration, excise tax collection, and inspections, including bulk inspections for multifamily housing, fire department requirements, and inspections, as well as an app to schedule inspections.
- Services include:
• GIS integration and capability: must integrate seamlessly with Esri’s ArcGIS suite of products to allow for geo-enabled data analysis and visualization; must allow auto-calculation of existing tax parcel numbers in case management. GIS map layers shall be visible and customizable within the system.
• Application submission: citizens and businesses can apply for permits online through a user-friendly portal; document management.
• Workflow management: automated routing of applications through different review stages based on defined rules and regulations.
• Plan review: digital plan review process where reviewers can annotate and comment on submitted plans directly on the platform; compliance tracking.
• Building permits: submission of project details like site plans, blueprints, materials list, contractor information, and intended use of the space.
• Inspection scheduling: streamlined process for scheduling and managing inspections, including inspector assignment, blackout dates and times, mobile access for inspectors; bulk inspections scheduling, final inspection and certificate of occupancy/completion.
• Fee calculation: automatic calculation of permit fees based on permit, license, sign or other fees.
• Status tracking: real-time visibility into the progress of a permit or license application for both applicants and staff.
• Reporting and analytics: generate comprehensive reports on permit types, contractor licenses, and fees by type, application volumes, credit card transaction reports, and other key metrics.
• Code enforcement: ability to manage code violation reports and track resolution progress; generate standard letters and citations that can be edited as needed; include a follow up clock.
• Customer service portal: online portal for applicants to access permit and licensing information, submit questions, and track updates.
• Alcohol licensing: Apply and submit supporting documentation, generate the license (internal note: the approved applicant must pick up the alcohol license in-person but the system does need to generate just wanted to distinguish between that), and allow for fee payment.
• Business licensing: application with a workflow that verifies zoning, state requirements; portal will allow for payment and applicant to print their permit from home.
• Signs: ability to apply and upload documents for a sign permit.
- Provide an updated copy of the production database schemas for the purpose of understanding the system and generating reports.
- It must be possible to restore a historical backup of the database and do a forward recovery.
- Editing controls should be in place to protect data integrity by ensuring that incomplete or incorrect data cannot be entered or processed and that entries cannot be processed in the wrong sequence.
- Software should able to archive and purge selected information in order to remove historical records that are not required to be retained permanently. Provides the ability to archive/purge based on date range.
- Provide for a solution that permits a production environment and a test environment to reside on the same server so that upgrades and service packs can be tested prior to being implemented in production.
- The system must include security that logs all database transactions, recording user, date and time.
- Access to the system must be protected by unique user identification codes and passwords.
- Software must allow assignment of access privileges by user for each system module.
- The software provides the ability to set up a user with inquiry-only access.
- Software will provide an audit trail of user/date/time when records are added/modified/deleted.
- The system should use administrative tables so that common information can be stored in one place and accessed from multiple modules.
- The system should maintain the ability to export certain data as needed.
- The system allows data to be shared among the different modules.
- The software must have a GUI interface that provides a flexible, menu-driven environment from which the user invokes system functions.
- The proposed solution should enable access by GIS to geo-enabled data via API or web service.
- Online inspection requests tied to available staff and respective trade.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: April 11, 2025