Athletic Ticketing System

The vendor is required to provide athletic ticketing system for include:
- Athletic specialization
• The ticketing services must specialize in athletic events, providing features tailored to the unique needs of athletic productions
- User-friendly digital platform
• The system must be an intuitive digital platform that is easy for patrons to navigate, enhancing the ticket purchasing experience.
• The system must offer patrons the option to purchase tickets through either a web browser or a mobile application, ensuring a seamless and accessible ticket purchasing experience across both platforms.
• Must offer a point-of-sale option for patrons using mobile devices on site
- Ticket tracking
• The system must include a reliable and secure method for tracking tickets. the system should allow for various tracking options
- Branding capabilities
• The ability to brand ticket sales for each individual school’s athletic department with images provided by the school.
• The ability to brand each event with images and advertisements provided by the school.
- Flexible ticketing options
• Support for the sale of both general admission and assigned seats at the discretion of the athletic director.
• Ability for the athletic director to provide free tickets for dignitaries and vips
- Season ticket sales
• Enable the sale of season tickets, allowing patrons to support the athletic department throughout the year.
- Concession’s sales
• Include options for selling concessions alongside tickets
- Timely financial transactions
• Ensure that proceeds from ticket sales are deposited into each school's individual account in a timely manner, with the vendor operating on commission only from ticket sales.
- refund management
• Provide an easy-to-navigate process for patrons seeking refunds.
- accessible support
• Offer accessible representatives for athletic directors, school staff and patrons who need assistance with the ticketing system.
- Training and resources
• Provide webinars or other training resources for athletic directors and staff to ensure effective use of the ticketing system.
- Customer communication
• Automate email confirmations and reminders for ticket purchases.
• Allow patrons to receive notifications about upcoming events.
-  Accessibility features
• Ensure the system complies with accessibility standards, allowing all patrons to easily purchase tickets and access information.
- Cloud-based solution
• The system must be hosted in the cloud, providing secure access from any location and facilitating easy updates and maintenance.
- Reporting functions
a. Sales reports:
• Daily, weekly, and monthly sales summaries
• Ticket sales by event/show
• Revenue breakdown by payment method
b. Attendance reports:
• Total attendance per event
• Comparison of attendance across multiple events
c. Financial reports:
• Detailed revenue and expense reports
• Reconciliation of payments and deposits
• Budget vs. actual financial performance
d. Customer reports:
• Customer demographics and purchase behavior
• Repeat customer analysis
• Customer feedback and satisfaction surveys
e. Inventory reports:
• Real-time seat availability and allocation
• Sold-out event tracking
f. Promotional reports:
• Effectiveness of promotional codes and discounts
• Impact of marketing campaigns on sales
• Online engagement metrics
g. compliance and audit reports:
• Data security and compliance logs
• Transaction audit trails
• User access and activity logs.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: April 02, 2025