Homeless Resolution Program Street Outreach Program Services

The vendor is required to provide for homeless resolution program (HRP) street outreach program services to support the creation and expansion of street outreach programming to people experiencing unsheltered homelessness within the commercial, parkland and public right of way of the city.
- Primary duties and responsibilities
• Frequently deploy to known public areas where people may be disconnected from facility-based homelessness response.
• These may include public encamped areas, transportation lines, parklands, or commercial areas within the city.
• Directly dispatch to specific city-identified locations within a maximum two business days.
• Ability to engage professionally and in a coordinated manner in scenarios where and when encampments may have received a legal notice to vacate.
• Train and implement programming toward best practices in housing-focused case management in an outreach context, including trauma-informed practice, motivational interviewing, and detailed and professional case management operations.
• Implement occupational strategies supporting professional resilience for staff and respectful support of colleagues engaged in stressful, trauma-affiliated work.
• Establish individualized housing case plans to assist positive exits from homelessness.
• Connect consumers to public benefits such as Medicaid or food stamps.
• Develop strong connections to varied professional services that assure successful hand-off referrals for wrap-around supports (behavioral health, primary health, legal, vocational, etc.)
• Accurately and in a timely manner enter data in the homeless management information system (HMIS) and other data entry systems.
• This includes program data and coordinated entry housing assessments
• Assist individuals in acquiring documents for housing readiness. these documents could include but are not limited to:
o Photo identification
o Social security card
o Award letters
o Birth certificate (if needed)
o Verification of disability (if needed)
o DD-214 form (if applicable)
o Service animal and emotional support animal documentation (if applicable)
• Coordinate and work with different organizational partners including first responders, public health agencies, non-profit community-based organizations, libraries, civic institutions, businesses, healthcare agencies, etc. to ensure people are linked to services that respond to their needs.
• Partner with city of professional staff in both administrative and field capacities, including the homelessness response coordinator in housing and thriving communities, homeless navigators on city police community action team, housing navigators, park staff, etc.
• Prioritize engagement with individuals disconnected from public, nonprofit, or other system-based supports or who have previous negative experiences with similar supports in a way that builds trusting, service-forward relationships.
• Use best street outreach practices to navigate field-based work environments with discretion toward physical, social, and psychological safety of all engaged.
• Respond promptly to clients in crisis, offering immediate support and intervention to address urgent needs.
• Develop and implement safety plans for clients at risk of harm, ensuring their immediate and long-term safety.
• Utilize motivational interviewing and other evidence-based practices to help clients set and achieve realistic goals.
• Actively secure housing and shelter placements for clients, including emergency, transitional, and permanent housing options.
- Program outcomes and reporting
• Outcome: full implementation of the project and achievement of all performance measures
• Performance measures: grantee shall comply with the following benchmarks and measures annually
o Number of households served: 40
o Number of households housed: 8
a. % Of households stably housed 6-months post-exit: 80%
o Number of households connected to care services provided: 40
• Performance and evaluation report. grantee shall submit a performance and evaluation report from HMIS or a comparable database within twenty (20) calendar days of the end of each calendar quarter and within twenty (20) calendar days of any request by the city
• Security. all workstations, desktops, laptops, and servers connected to the grantee’s network or computers accessing the HMIS through a virtual private network (VPN) must comply with the baseline security requirements.
• The grantee’s homeless management information system (HMIS) computers and networks must meet the following standards:
o Secure location
o Workstation username and password
o Virus protection with auto-update
o Locking password-protected screen saver
• Data quality standards. the grantee must enter HMIS data (program enrollments and services) into the system within five business days of the actual enrollment or service provided date.
o The city reserves the right to request data quality reports from state HMIS for the grantee’s HRP-funded programs every month.
o The city reserves the right to participate in on-site HMIS audits.
o The city reserves the right to request data timeliness tests from state HMIS anytime on grantee’s programs in HMIS.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: May 14, 2025