Systems Backup Solution and Data Protection

The vendor is required to provide a comprehensive, secure, and reliable systems backup and data protection solution.
- The solution must safeguard valuable data and systems against various threats, enabling quick recovery and business continuity in the event of data loss or damage.
- System requirements
• Virtual machines
o VMware vCenter and Hyper-V environments
o Image-based and file-level backup options
o Full VM restoration, failover testing
• Physical servers and file systems
o Windows and Linux server backup
o Incremental and full back-up options
o Support for system state and bare-metal recovery
• Microsoft 365 suite
o Exchange online (mailboxes, contacts, calendars, etc.)
o OneDrive for business
o SharePoint online
o Microsoft teams (including chat, files, and site data)
o Granular restore capabilities
- Features and functional requirements
• Centralized management console (cloud-based or hybrid)
• Secure and encrypted storage (at rest and in transit)
• Backup policy automation and version control
• Multiple backup jobs running at the same time
• Ability to use on-premise storage cluster
• Configurable retention policies per department
• Role-based access controls (RBAC)
• Multi-tenant or multi-department support
• Email alerts, audit logging, and reporting
• Disaster recovery readiness features (e.g., test restores, failover capability)
• Data sovereignty compliance
• Integration with existing authentication
- Services and support
• Initial assessment and environment audit
• Installation and configuration (remote or on-site)
• Migration of existing backups (where applicable)
• Training for IT staff (user manuals and knowledge transfer)
• Ongoing support and maintenance (minimum 3 years)
• Compliance with CJIS, NIST 800-171, HIPAA (as applicable)
- Licensing model
• Vendor must explain the licensing model of the software. (User-based, storage-based, etc.)
- Diagrams
• Backup diagram
• Recovery architecture diagram
 - SLA details
• Backup jobs
• Recovery time objective (RTO)
• Recovery point objective (RPO).
- Questions/Inquires Deadline: May 23, 2025