Technology Asset Solutions

The Vendor is required to provide the Information Technology Services division, which is responsible for setting hardware and software standards, coordinating onsite service support and managing deployment services.
- Relationship Management
•    Provide a dedicated account manager.
•    Detail and describe after-hours contact and response processes for service department and account management availability including response time and escalation procedures.
•    The process to provide ongoing updates and strategic planning (road maps, deployment briefing, etc.) 
- Hardware:
•    Backup Hardware & Solutions – i.e. Power, Cooling, and Racks, Appliances, UPS (Uninterruptible Power
•    Supplies), Power conditioners, Surge
•    Computers – i.e. Desktop, Laptop, Notebooks, Tablets
•    Data Center Products – i.e. Hard Drives, DVDs, CDs, NAS (Network Attached Storage), SAN (Storage
•    Area Networks), Tape backups
•    Electronics – i.e. Digital Cameras, Surveillance Equipment, GPS, 2-Way Radios, MP3 Players, TVs, DVDs
•    Input Devices – i.e. Mice, Keyboards
•    Monitors and Projectors - i.e. Whiteboards, Projectors, & various type Monitors
•    Multimedia – i.e. Speakers, Sound Cards, AV Equipment, Screens, Displays
•    Networking Products – i.e. Switches, Hubs, Routers, Modems, Firewalls, AP’s. wireless bridges
•    Printers, Scanners, and Print Supplies – i.e. Digital Imaging, 3D Printer, Toner
•    Memory – i.e. Flash, Ram, Rom, USB
•    Telecommunications Products - i.e. VoIP, Phone Equipment, Interpreter Equipment, Emergency Phone Boxes, Smartphones
•    Servers and Server Management (rack mounted or standalone) – i.e. Monitoring & Security, KVM Switches.
- Key categories may include:
1. IT Infrastructure Services:
•    Network Design and Implementation
•    Data Center Services
•    Cloud Computing Services
•    Disaster Recovery, Testing, Planning, Backup Solutions, and Cloud Storage
•    IT Support, Asset Management, and Help Desk Services
2. Cybersecurity Services:
•    Risk Assessment and Penetration Testing
•    Managed Security Services
•    Cybersecurity Training
•    Endpoint Security Management
•    Compliance, Security & Application Audits
3. Application Development and Support:
•    Custom Programing, Web, and Software Development
•    System Integration and Configuration
•    Application Maintenance
•    Mobile Application Development
4. Data Services:
•    Data Analytics and Reporting
•    GIS Services and Analysis
•    Data Migration Services
•    Data Governance Consulting
5. Training and Consultation Services:
•    Product Support and Technology Training Programs
•    IT Strategy Consulting
•    Change Management Services
6. Telecommunication Services:
•    Unified Communications
•    Broadband Internet Services
•    Wireless Networking Solutions
7. Other Technology Services:
•    Smart City Solutions
•    A/V Installation Services
•    IT Asset Disposal
•    24/7 Monitoring Services
•    Digital Transformation Services
•    Installs and Repairs
•    Warranty
•    Managed Services – i.e. Print, Mailroom.

- Contract Period/Term: 1 year
- Pre-Proposal Meeting Date: July 31, 2025
- Questions/Inquires Deadline: August 28, 2025