Public Library Integrated Library System

The vendor is required to provide integrated library system (ILS) to support the operations of the library.
- The ILS will be used as the system of record for the library’s holdings and patron databases; for supporting patron transactions related to using library services such as requesting and holding library items, and checking items in and out; and for performing library operational functions such as recording and tracking fees owed, sending notifications to patrons, and ordering and acquiring new library materials.
- Procure an ILS that:
•    Meets the most technical and functional requirements of any proposed solution.
•    It is actively maintained and developed by the vendor to remain viable, performant, and responsive to the evolving needs of public library customers and patrons, and the changing nature of technology.
•    It is managed within a vendor-hosted technology environment that meets or exceeds cybersecurity and information security standards as described in ISO and IEC 27001 and that has been certified by a qualified soc 2 auditors.
•    Consistently achieves the availability and performance levels as agreed to in a service level agreement between the vendor and library.
•    It is highly configurable without requiring extensive software customization.
•    Provides a user interface that is intentionally designed to optimize employee performance and efficiency.
•    Allows access to the library’s data for report and query generation without the need for a Programming specialist.
•    Supports integration with other systems and applications, such as biblio commons, Lyngsoe’s automated material handling software, bibliotheca's self-service checkout software, Communico’s mobile library application, and the library’s internal microsoft SQL server-based data warehouse.
- Enter into a long-term business relationship with an ILS vendor that:
•    Has a history of successful implementation of comparable projects with agencies of similar size and complexity as agency.
•    Has a long-term commitment to the ILS business.
•    Has long-term viability as a company.
•    Has qualified and experienced project staff to assign to agency project for the duration of the entire project.
•    Commits to long-term customer support, including emergency response.
•    Shows confidence in its ability to successfully complete the work by invoicing only at approved milestones. 
•    Invoices shall represent the delivery of products or services that are of value to the library. 
•    The library expects that larger payments will be associated with the milestones that occur in the latter stages of the project.
•    Has a product enhancement strategy that actively engages customers, solicits their needs, and wants.
•    The library to develop a complete detailed design document (DDD) that identifies and addresses current ILS requirements to minimize the need for extensive software customization and change orders.

- Contract Period/Term: 1 year
- Pre-Proposal Conference Date: August 11, 2025
- Questions/Inquires Deadline: August 20, 2025