Residential Digital Permit Parking System

The vendor is required to provide residential internet-based parking-permit management service that includes creating and managing address-based accounts; automates the issuance and renewal of license-plate-based, digital; hosting and updating rules, regulations, and locations; maintains a website for customer use; and, can provide or enables full integration with a third party provided LPR system and handheld computer enforcement software.
- The system must maintain high levels of system and operational efficiency and effectiveness.
- The components of the residential digital permit parking system must include:
•    A website to be used by residents to apply for or renew their permits. the website must include real-time state MVA auto-verification functionality. 
•    Customer service support with a toll-free number for permit registration services. 
•    Real-time access to vehicle permission data in third party parking enforcement vehicles via an integrated license plate recognition (LPR) system.
- System architecture
a. Permit registration and validation
•    Ability to allow customers to complete an application and upload credential evidence of residency online. 
•    Real-time validation of information provided by the permit registrant such as:
o    Vehicle registration information; 
o    Permit registrant’s address is in the desired permit zone; and 
o    Permit registrant’s vehicle registration matches provided address in the desired permit zone.
•    Verification that the address provided by the applicant exists and is valid. 
•    A system that allows applicants to create their own accounts using id/password authentication to manage, edit, update their vehicle, permit, license plate number, and contact information. 
•    A system that allows customers to renew and cancel their permits online. 
•    A system that allows partially completed online permit applications to be saved and completed at another time by the applicant. 
•    A feature on the permit registration website that allows multiple permits, for a given zone, to be registered to multiple vehicles in one transaction. 
•    A permit checker feature on the permit registration website that would allow county designated staff or customers to check a license plate and see if it has a valid permit. 
•    Provide automated expiration date and renewal noticing to permit holders. 
•    Provide customers with e-mail or text messages regarding the approval or status of their permit. 
•    Ability to email receipts for permits issued online.
•    For the 1-year visitor permit customers must be able to receive either a digital or a physical paper permit. 
•    Ability to customize, allowing different types of permits for different applications. 
•    Ability to purchase permits for future dates. 
•    Ability to register one vehicle or multiple vehicles under one permit. 16. ability to flag concurrent usage by more than one vehicle parked at the same time under the same permit. 
•    A “frequently asked questions” (FAQ) page to assist registrants through the permit application process with the aid of video tutorials. 
•    Ability to integrate with other governmental and non-governmental agency databases (i.e., state DMV, parking ticket processing contractor, parking enforcement contractor hand-held devices and software). 
•    Ability to accept online credit card payments: Mastercard, discover, visa, and Amex. 
•    The encryption hardware and software methods and security protocols required to protect customer information (i.e., credit card information; telephone numbers; email addresses).
b. Permit management system and administrative features
•    The system must provide the ability to monitor the number of permit applications that have been approved, rejected or that are in pending status. 
•    County designated staff’s ability to easily edit customer accounts and records (i.e., customer name, address, phone number, parking permit history, vehicle information, notes, etc.), and maintain an audit history for all changes made. 
•    Customizable permission-based user groups for different levels of access for county designated staff specific to the users’ roles and responsibilities and reporting functionality to list users and roles.
•    County staff’s ability to add notes to accounts during and after the permit registration process. 
•    The ability to access all account activity history, including county designated staff edits. 
•    County staff’s ability to easily mail or email notices to permit holders. 
•    County staff’s ability to easily send mass emails to permit holders. 
•    The ability to create and edit permit zones, permit types, eligibility rules, usage rules. 
•    The ability to create new users or new user groups.
•    The ability to store email correspondence letters. 
•    The system’s reporting functionality including, but not limited to:
o    Report on permit monthly revenue
o    Detailed transaction report by date by neighborhood
o    Detailed transaction report by permit type
o    Summary transaction report
o    Audit by permit type and number
o    Audit of changes to transactions
o    Access monitoring report
o    Permits issued report
o    Data analytics dashboard
o    Scheduled reports via email.

- Contract Period/Term: 1 year
- Virtual Optional Pre-Submission Conference Date: August 18, 2025