Project Management as a Service

The Vendor is required to provide important input for the state’s implementation of project management as a service (PMaaS).
- Service Design and Operating Model
•    Description of how a PMaaS model would be built and governed
•    Service levels (e.g. Response time for resource request fulfillment)
•    Resource assignment protocols (e.g., intake, routing, approvals)
•    How the model can accommodate different project sizes, segments, and stakeholders
- Resource Pool Development
•    Strategy for recruiting and onboarding a pool of qualified pm professionals
•    Maintain a bench or talent pipeline or pre-vetted, qualified candidates to ensure readiness when project demand increases
•    Minimum qualifications/experience for each tier, as well as expected competencies and certifications
•    Describe how proposed resources will be aligned to project types and levels of complexity
•    Training or orientation plan to ensure alignment with agency delivery framework
•    Provide a rate card for each role category, including:
o    Hourly rates
o    Monthly full-time equivalent (FTE) rates
o    Any volume-based pricing models or group discounts
•    Describe how cost structure accommodates:
o    Short-term engagements (< 3 months)
o    Long-term support (> 6 months)
o    Hybrid or part-time arrangements
- Transition and Integration
•    Proposed plan for transitioning from the initial agency framework (Phase 1) into an operational PMaaS model
•    How knowledge transfer, documentation, and tools will be retained and leveraged
•    How the PMaaS model can complement any current in-house or agency PM resources
- Scaling & Sustainability
•    Provide a flexible staffing structure that allows agency to scale project management resources up or down with minimal lead time based on portfolio needs at any given time
•    Approach to scaling the PMaaS model across additional agencies or departments
•    Cost-efficiency levers (e.g. Shared services, consumption-based pricing, and hybrid resourcing models)
•    Explain how the vendor will ensure continuity of service when project assignments end
•    Outline performance management and quality assurance practices to monitor the effectiveness of assigned personnel
- Technology Enablement
•    Tools and platforms recommended to manage the PMaaS lifecycle (e.g. ServiceNow SPM, resource request forms, dashboards)
•    Integration with agency existing project portfolio management or HR systems 
- Case Studies or Examples
•    Real-world examples of similar PMaaS models implemented in other state or large public sector organizations
•    Lessons learned and best practices.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: August 20, 2025