911 Communication Solution

The Vendor is required to provide to establish a centralized 911 emergency communication solution to support the public safety operations of its 23 campus law enforcement agencies across 88 locations statewide.
- The selected solution must include the following core capabilities:
•    Centralized 911 call handling: answer and manage all 911 emergency calls for services across all System campuses
•    Dispatch services: dispatch appropriate law enforcement personnel in response to calls for service and maintain real-time communication throughout the incident.
•    Officer status monitoring: track and monitor responding officers during all incidents to ensure safety and accountability.
•    Integrated camera platform access: provide dispatchers with access to an integrated video surveillance system to enable real-time visibility of incidents and officer activity.
•    Coordination with local agencies: enable seamless coordination with local law enforcement 911 centers for joint response to emergencies.
•    24/7 staffing: the dispatch center must be adequately staffed and maintained to provide uninterrupted coverage 24 hours a day, 7 days a week shared cad and RMS systems: utilize a shared computer-aid dispatch (cad) system and an integrated records management system (RMS) across all System college police departments and centralized dispatch center.
•    Compliance with certification program standards: the system must include call recording and playback capabilities and comply with all standards outlined in the certification program.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: September 16, 2025