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A government agency in New York issued “Employee Relations Case Management Software” (RFP). Solicitation SYS-2427 closed on September 26, 2025. Eligibility: Only for USA Organization.
The vendor is required to provide employee relations case management software (CMS) for products and services that meet the city’s operational needs for complaint intake, tracking, investigation, reporting, and records retention and disposition.
1. Review of the city’s current employee relations complaint process
• The city’s current complaint intake, assessment, investigation, reporting, and record retention and disposition processes, and make recommendations for process improvements based on best practices and software functionality.
2. Initial system setup
• Configure the CMS to support online and manual complaint intake, complaint numbering, secure document storage, linking and merging of cases, and compliance with azure ad SSO.
3. Planning and implementation
• Develop a pilot program and phased rollout plan, adjust configurations as needed, and ensure dashboards, filtering, and collaboration tools are available.
4. Training
• Provide administrator and end-user training, as well as ongoing web-based training resources.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: September 19, 2025
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-2427) closed on September 26, 2025. See similar open RFPs below.
A government agency in New York. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 3 years.
Questions and inquiries must be submitted by September 19, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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