Employee Relations Case Management Software

The vendor is required to provide employee relations case management software (CMS) for products and services that meet the city’s operational needs for complaint intake, tracking, investigation, reporting, and records retention and disposition.
1. Review of the city’s current employee relations complaint process
•    The city’s current complaint intake, assessment, investigation, reporting, and record retention and disposition processes, and make recommendations for process improvements based on best practices and software functionality.
2. Initial system setup
•    Configure the CMS to support online and manual complaint intake, complaint numbering, secure document storage, linking and merging of cases, and compliance with azure ad SSO.
3. Planning and implementation
•    Develop a pilot program and phased rollout plan, adjust configurations as needed, and ensure dashboards, filtering, and collaboration tools are available.
4. Training
•    Provide administrator and end-user training, as well as ongoing web-based training resources. 

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: September 19, 2025