Get in Touch
[email protected]
We Accept
Copyright © 2026 RFPPlanet. All rights reserved.
Privacy Policy
Cookie settings
Terms of Use
A government agency in Colorado issued “Managed Services Support for Workforce Software” (RFP). Solicitation SYS-3377 closed on January 23, 2026. Eligibility: Only for USA Organization.
The vendor required to provide managed service provider (MSP) in support of the workforce software suite, including time and attendance, absence management, scheduling, and related modules.
- Ensure reliable operation, continuous improvement, and optimization of the workforce software environment, aligning with the organization’s HR and business needs.
- Objectives
• Ensure stable, secure, and high-performing workforce software operations.
• Provide expert support for users, configuration, and integration.
• Enable continuous enhancement aligned with business strategy.
• Ensure compliance with labor laws and union rules through system configuration.
- Requirement:
1. Application support and maintenance
• Incident management (tier 2/3)
• Problem resolution and root cause analysis
• Configuration adjustments (e.g., pay rules, schedules, leave policies)
• Patch and release management
• Routine health checks and performance monitoring
2. User support
• Functional support to HR, payroll, operations, and line managers
• Knowledge base and FAQ development
• Ticket management
3. Enhancement services
• Requirements gathering and impact analysis
• System configuration for new policies or business rules
• Custom reports and dashboard creation
• Support for union and labor rule changes or organizational restructuring
4. Integration management
• Monitoring and troubleshooting of integrations
• Support for APIs, middleware, and flat-file exchanges
• Maintenance of integration documentation
5. Release and change management
• Coordination and deployment of system updates from workforce software
• Regression testing and UAT coordination
• Change request management and prioritization
6. Governance and reporting
• Monthly service review meetings
• SLA reporting (e.g., ticket resolution time, uptime, user satisfaction)
• Continuous improvement planning
7. Training and documentation
• Training support for new features or modules
• User guide updates and admin training
• Knowledge transfer sessions.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 5, 2026
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-3377) closed on January 23, 2026. See similar open RFPs below.
A government agency in Colorado. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 1 year.
Questions and inquiries must be submitted by January 5, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
Set up free email alerts and get notified when new government and private-sector bids and tenders match your industry and location. Choose daily or weekly delivery.
