The Vendor is required to provide an integrated, cloud-based software solution to support asset management and permitting processes.
- Provide a modern, secure, and scalable platform that improves operational efficiency, transparency, and service delivery to staff and the public.
- Responsible for managing public assets and overseeing planning, zoning, licensing, and permitting within its jurisdiction.
- Objectives:
• Centralize asset data across departments
• Streamline planning, zoning, and permitting workflows
• Improve data accuracy, reporting, and long-term capital planning
• Enable online submissions and tracking for applicants, referral agencies and public review.
• Improve public outreach and transparency
• Integrate with existing government systems. This includes Laserfiche, Xpress Bill Pay, ArcGIS Online, and possibly Caselle.
• Meet public-sector security, portal accessibility, user roles, and compliance standards
• Handle at least 75+ staff with various user roles.
- Asset Management
• Asset inventory and lifecycle management
• Asset categorization (e.g., facilities, infrastructure, equipment, fleet)
• Maintenance scheduling and work orders
• Condition assessment and depreciation tracking
• Capital improvement planning (CIP)
• CCTV and SCADA integration (future phases)
• 811 utility locates (Water, Sewer, and Storm)
• Backflow tracking
• FOG/Pretreatment tracking
• GIS integration with ESRI ArcGIS Online
• Reporting and dashboards
• Financial analysis of town assets – current and future costs for deferred maintenance.
- Planning, Building, Zoning, and Permitting
• Online application submission, review, document management
o Pre-application
o Fast Track Charettes
o Applications
o Links to School District info
o Links to Fire District info
o RFP Submittals
• Workflow management and approvals
o Submittals with date and time stamp
1. Incoming notification to Planning Manager
o Completeness review with date and time stamp
2. Invoice generation
• Automated referral process
o Referral is sent with clearly indicated due date and reminders
o Resubmittals – repeat process easily
o Automated notifications and communications
o Inspection scheduling and tracking
o Notes on permits
o History of permits
• Fee calculation and payment processing (integration acceptable)
• Short-Term Rentals
• Code enforcement
- General System Requirements
• Cloud-based (SaaS) solution preferred
• Role-based access controls (admin, users, mobile workers, viewers)
• Audit trails and version history
• Mobile-friendly or mobile applications
• ADA accessibility compliance
• Configurable workflows and forms
• Robust reporting and data export capabilities
• Public access and portal to track status.
• Automated notifications and communications
• Ability to inspect and track inspections.
- Questions/Inquires Deadline: February 18, 2026
