Comprehensive Property Tax Software Solution

The Vendor is required to provide and implement a modern, enterprise-level government property tax management software solution.
- Solution should:
•    Enable centralized and efficient management of all property tax administration functions,
•    Provide seamless integration with the County’s existing GIS, ERP, financial, and payment processing systems through open architecture and API capabilities,
•    Support secure, cloud-based (SaaS) or County-approved hosting environments with modern cybersecurity safeguards,
•    Facilitate scalability to accommodate future growth, revaluation cycles, legislative changes, and expanded citizen service needs,
•    Align with industry best practices for secure, compliant, and modern IT-based tax administration platforms.
- The current system environment requires improved:
•    Integration with GIS and enterprise financial systems,
•    Open architecture and API capabilities,
•    Advanced reporting and analytics functionality,
•    Cybersecurity controls and audit tracking,
•    Scalability to support continued population growth and development,
•    Modern user interface and workflow automation,
•    Citizen online access and self-service capabilities.
- Operational Excellence
•    Streamline and modernize tax administration workflows across CAMA, billing and collections, land records, and field operations.
•    Improve efficiency through automation, configurable business rules, and workflow management tools.
•    Reduce manual processes and redundant data entry across departments.
- Data Integrity and Transparency
•    Improve accuracy, reliability, and consistency of property and tax data.
•    Provide robust audit trails and change tracking in compliance with state public records requirements.
•    Enhance reporting, analytics, and data accessibility for internal staff and external stakeholders.
- Improved Citizen Service
•    Enhance customer experience through intuitive public portals, online payments, property search tools, and digital access to records.
•    Provide transparent access to tax data while maintaining strong data privacy and cybersecurity protections.
- System Integration and Interoperability
•    Deliver open architecture and API-driven integration capabilities.
•    Ensure seamless interoperability with the County’s existing GIS, ERP/financial systems, payment processors, and other enterprise applications.
•    Eliminate data silos and improve cross-departmental coordination.
- Scalability and Future Readiness
•    Provide a flexible and scalable solution capable of supporting continued population growth and development activity.
•    Accommodate future statutory changes, revaluation cycles, and evolving business processes.
•    Support cloud-hosted (SaaS) or County-approved hosting environments with modern cybersecurity safeguards.
- Computer Assisted Mass Appraisal (CAMA) Requirements
•    Maintain multi-year parcel history (minimum 10+ years plus current year)
•    Maintain active and inactive parcel status without deletion
•    Support revaluation modeling and mass appraisal tools
•    Provide cost tables and valuation schedules
•    Support depreciation modeling
•    Track appeals and Board of Equalization cases
•    Integrate with GIS for parcel mapping
•    Allow configurable land and building attributes
•    Provide robust query builder and reporting tools
•    Maintain audit trails of all parcel changes
•    Track user activity and field-level edits.
•    Support real-time and batch processing
•    Support effective dating of transactions
•    Provide API access for valuation data
•    Support mobile field data collection tools
•    Multi-factor authentication
- Personal Property Requirements
•    Support business personal property listing and assessment
•    Support individual personal property records
•    Maintain depreciation schedules
•    Allow electronic filing submission capability
•    Track exemptions and special classifications
•    Generate required state statutory forms
•    Provide audit tracking for listing changes.
•    Secure online listing portal
•    Electronic document upload
•    Automated reminders and notifications
- Billing and collections requirements
•    Generate annual tax bills
•    Support supplemental and proration billing
•    Calculate penalties and interest per state statutes
•    Support payment plans
•    Track delinquent accounts
•    Interface with financial/ERP system
•    Provide escrow tracking
•    Support multi-year delinquency tracking
•    Generate statutory notices.
•    Real-time integration with online payment processor
•    Citizen payment portal
•    API for payment data exchange
•    Automated email/SMS notifications (optional)
- Land Records Requirements
•    Track ownership history
•    Support deed transfers and splits/combines
•    Integrate with Register of Deeds data
•    Synchronize with GIS parcel layer
•    Maintain full parcel history audit.
•    Automated deed import workflows
•    API-based integration with recording systems.