Case Management System

The Vendor is required to provide for case management system.
- Project management, communication, and control:
o    Establish a Project Management Plan.
o    Plan and conduct a Project kick-off meeting.
o    Develop a detailed Implementation Strategy.
o    Create a detailed Project Master Schedule. 
o    Create a Staffing Plan.
o    Develop a Test Plan.
o    Create a communication plan.
o    Create a Training plan.
o    Set up project tracking and reporting mechanisms.
- System development/configuration/deployment:
•    Develop or configure the SaaS Cloud based system according to validated requirements.
•    Collaborate with users and subject matter experts to ensure alignment with requirements and workflows.
•    Conduct testing and validation of system functionality.
•    Perform activities necessary to fully implement the solution including but not limited to the following.
•    System configurations
•    Financial transactions
•    Customizations
•    Data conversion and migration
•    Reports
•    Organizational change management
•    Testing
•    Training
- User and system administration training:
•    Create Training Materials that include any state-specific modifications.
•    Provide comprehensive training to users of the new system.
•    Train administrators on system management and maintenance tasks.
•    Create and execute a Knowledge Transfer Plan (KTP) that provides agency business sufficient knowledge to operate the solution.