Enterprise Resource Planning Solution

The Vendor is required to provide the current Enterprise Resource Planning (ERP) market landscape, features, and deployment models.
- The ERP system is considered the lifeblood of the enterprise. Problems with this key operational system will have a dramatic impact on the ability of the enterprise to survive and grow.
- It allows for seamless integration of systems and creates a holistic view of the enterprise to support decision making.
- An ERP system: 
o    Automates processes, reducing the amount of manual, routine work. 
o    Integrates with core modules, eliminating the fragmentation of systems. 
o    Centralizes information from multiple parts of the value chain to a single point.
- ERP - Related challenges
•    Process ownership and governance: Gap in effective and consistent maturity and associated metrics.
•    No single source of truth with the data, with lots of data manipulations and cleansings.
•    No common business and data definitions, business data glossary, or nomenclature.
•    The existence of CRM solutions is not a true Customer Service Platform.
•    System silos, data silos, and process redundancies.
•    Noticeably low to moderate process maturity levels with many critical processes.
•    There is a large reliance on Excel to complete core processes and reporting.
•    Many manual processes
•    There is no Power BI, dashboarding currently in place.
•    No evidence of a centralized analytics data warehouse.
•    Lack of overall integrations. Teams followed roundabouts and have been working like that for years.
•    Plenty of data is available, but the analytics are at a low maturity. Power BI has been identified as a future BI tool.
•    Gap in process awareness, documentation, and training.
•    The current ERP Financials system is reaching End-of-life by the year 2029.
•    Desire for self-services (both with ERP and reporting).
•    High importance to cybersecurity and information security.
•    Nonexistence of formalized and standardized processes around many of the departments.
•    Desire for automated processes and data flows.
•    Lack of budget and staff resources for the new ERP Strategy.
•    Great understanding of current business processes by business SMEs, but not all workflows are documented.
- ERP – Future State
•    Comprehensive governance framework to enhance process ownership and maturity.
•    Standardized process, metrics, and tracking systems to gauge process efficiency and compliance
•    Deploys a Master Data Management (MDM) solution to centralize and synchronize data across systems, eliminating silos.
•    Establishes a data governance framework including a standardized business data glossary and nomenclature.
•    Integrates a CRM module within the ERP or choose an ERP with a robust customer service platform to ensure unified customer data and improve customer service processes.
•    Strong integration capabilities to unify systems and processes across departments.
•    Utilizes applications middleware to facilitate real-time data exchange and connectivity between legacy systems.
•    Workflow automation tools to replace manual and Excel-based processes, enhancing efficiency and accuracy.
•    Supports Power BI functionality with the capability of creating dashboards and visualizations that provide actionable insights.
•    Centralized analytics data warehouse to serve as a reliable data repository for BI tools, improving decision-making.
•    Enhanced security measures by implementing strong authentication, encryption, and regular security audits.
•    Ability for self-service capabilities to empower users with reporting tools and on-demand information access.
•    Ability to standardize processes across departments by establishing formal process documentation and compliance checkpoints
•    Automation platform that enhances data flows and minimizes manual intervention.
- Key Success Factors
•    Transparency for managers and employees in all these areas
•    Employee manager self-service for performance management
•    Automated process flows (onboarding/offboarding)
•    Training compliance and record management
•    Integration with Learning Management Systems
•    Individual job history within the organization
•    Online approvals
•    Automatic notifications
•    Dashboards to see what is complete or not (statuses)
•    Management of progressive discipline for employees
•    Performance and probation reviews.