Enterprise Resource Planning System

The Vendor is required to provide system implementation services, ongoing enterprise resource planning (ERP) system support services and other ancillary services.
- ERP software and implementation services
•    ERP software system implementation planning and design
•    ERP software system build, configure and test
•    ERP software system deployment
•    ERP software system hyper care and post launch support
•    The proponent is expected to include sustainment and support phases and activities throughout the project as required, and following project completion. 
•    The post-implementation sustainment and support services should be detailed, including enhanced first-year (year 1) support following go-live. 
•    Such support should address stabilization activities and critical operational needs, including financial close, property tax assessment, utility billing, financial reporting, and other key financial outputs. 
•    The proponent shall also describe the ongoing support model beyond year 1.
- Data conversion, migration, and load activities
•    Prepare legacy data for conversion, including cleansing support, validation, and coordination with county data owners
•    Develop data migration schedules, plans, and strategies
•    Develop, build, and refine all in-scope rice items (reports, interfaces, conversions, enhancements and extensions)
•    Define data governance, data ownership, high-level data conversion approach and assumptions
•    Provide data migration activity, status, and error tracking
•    Provide target system data documentation including data architecture
•    Diagrams, data dictionaries, load templates, etc.
•    Complete data load and validation activities
•    Develop go-live cutover schedule, plan, and strategy development
•    Define cutover data requirements and conversion timing assumptions aligned with go-live planning
•    Provide SME support on topics of interest related to data conversion and extraction as required.
•    Update solution documentation to reflect final configuration, interfaces, and conversion logic
- Training and change management
•    Developing change management schedules, plans, assessments, and strategies
•    Developing and providing user management guides
•    Developing and providing training and change management material
•    Delivering a combination of in-person and virtual staff training sessions
•    Supporting staff through the training and post go-live period with ad-hoc questions and inquiry support 
•    Providing SME support on topics of interest related to training and change management as required.