Workforce Management Software

The Vendor is required to provide a fully integrated cloud-based Workforce Management Software solution for the agency.
- This solution will be used to support key staffing and scheduling functions, including roster development, overtime management, resource allocation, and call out notifications. 
- The system will enable agency to operate efficiently, respond effectively to service demands, and maintain consistent operational readiness.
- Scheduling
•    Create, maintain and deliver labour schedules to employees;
•    Create effective labour schedules by optimizing work schedules and employee hours, while taking into consideration collective agreement rules and regulations, service levels, training requirements, qualification requirements, seniority, positions/roles and availability;
•    Various roles to perform one or more of the following functions: view, create, maintain and/or report information in the solution to assist with the completion and operationalization of employee labour schedules;
•    Users require access to a central location to maintain the data required to produce labour schedules;
•    Support various schedules including 24/7 coverage. Having up to date, accurate information readily available in different methods (desktop & mobile) is essential;
•    Flexibility to access and distribute labour scheduling information using all methods possible for maximum circulation and optimal response times when seeking to fill vacancies in the schedule;
•    Track skills, training, and certification for staff to allow schedulers to ensure all certifications are current when scheduling staff for assignments; and
•    Support effective use of qualified personnel by enabling the scheduling of appropriately trained members to cover open shifts resulting from staff shortages, operational demands, or emergent situations.
- Leave and Availability Management
•    Facilitate the call-in process associated with filling the resulting vacancy;
•    Manage attendance, overtime, time-off approval, shift trade workflows;
•    Must support structured, automated callout and recall workflows to ensure timely staffing responses during critical incidents, short-notice vacancies, and emergency deployments, with overtime call-outs based on schedule availability, Collective Agreement rules, and required skills or training; and
•    Manage scheduled court appearances to prevent conflicts in schedules and reduce overtime while ensuring that all minimum staffing levels are still met.
- System Integration
•    Export absence schedules for coordinating with other government entities for court appearance scheduling; and
•    Ability to manage several different pay rates, accruals, role changes and overtime rules and develop timesheets to capture and send actual time worked into the timekeeping system, agency.