Passenger Information Display System

The Vendor is required to provide passenger information display system (PIDS) infrastructure and perform information gathering to identify and develop a comprehensive foundation for a modernized PIDS and digital signage system that is operationally and technically sound to fit passenger needs and follows industry standards.
- Current state assessment and needs analysis
•    Review existing transit rail operations, stations, facilities, current PIDS, and associated network infrastructure.
•    Meet with key stakeholders in the agency (operations, information technology (it), marketing, facilities, and customer service) to capture functional, operational, maintenance and security requirements for the new PIDS.
•    Research best practices and other comparable commuter rail PIDS for technology, network architecture, and passenger-facing features.
- PIDS system network infrastructure design
•    Develop with I.T. Staff, the preliminary conceptual network designs (e.g., wired, wireless, fiber backbone, edge device connectivity) to support display locations at stations, platforms, and other necessary points.
•    Identify possible network requirements, including bandwidth, latency, redundancy (failover mechanisms), security protocols, and integration points with existing rail control systems (e.g., general transit feed specification (GTFS)).
- Americans with disabilities act (ADA) and regulatory compliance identification
•    Identify all applicable ADA regulations for public information displays in a commuter rail environment, addressing visual display features (e.g., font size, color contrast, refresh rates), audible system features (e.g., text-to-speech, speaker placement).
•    Identify regulatory mandates (e.g., emergency management, security, buy America) that will impact the system design and hardware selection.
•    Develop performance metrics and testing procedures that the future PID vendor must demonstrate for ADA compliance.
- Signage and wayfinding planning
1. Existing conditions assessment
•    Conduct a system wide review of existing station signage. 
•    Identify deficiencies, ADA gaps, branding inconsistencies, and operational issues.
•    Review current commission signage and wayfinding manual for applicability and needed updates.
2. Signage standards and technical requirements
•    Signage hierarchy (station id, platform, directional, informational, regulatory). 
•    Establish technical criteria including materials, finishes, durability, mounting standards, illumination, and lifecycle expectations. 
•    Ada accessibility requirements (contrast, font size, tactile and braille, mounting height). 
•    Identify integration requirements between static signage and PIDS and digital systems.
3. Wayfinding strategy and placement guidelines
•    Develop a system wide wayfinding framework based on passenger flow. 
•    Establish placement guidelines for entrances, platforms, parking, bus interfaces, and vertical circulation. 
•    Address shared-station coordination requirements.
4. Cost and phasing strategy
•    Prepare order-of-magnitude cost estimates by station. 
•    Recommend phasing and bundling opportunities with PIDS deployment.
5. Signage and wayfinding development
•    Draft fabrication, material, installation, and performance specifications. 
•    Define vendor responsibilities (design refinement, fabrication, installation, warranty, maintenance). 
•    Develop evaluation criteria and ensure federal and state procurement compliance.