Library Management System

The Vendor is required to provide set-up, provision, and ongoing support of a hosted integrated cloud-based enterprise library management system (LMS) that includes acquisitions, circulation, cataloguing, interlibrary loan, electronic resource management functions as well as a user-facing public access interface with discovery features to replace agency library’s existing solution.
- The library’s national collection currently houses more than 204,000 physical items located in eight libraries across the country, organized using several distinct classification systems, and regularly shared inter-regionally.
- The library additionally procures and supports access to commercial database subscriptions and other online resources, primarily in the legal domain, via IP-authenticated proxy access as well as user authentication methods.
- Provision, configuration, appropriate administrative access and customer support for the agreed upon server environments and bundle of services and features required to support the following functions and third-party integrations:
•    Acquisitions with fund accounting
•    Cataloguing and authority control
•    Circulation and self-checkout capabilities
•    Serials control
•    Inter-library loans
•    Electronic resource management including user authentication for e-resource access
•    Online public access catalogue (OPAC) with Discovery features that meet legal accessibility requirements
•    Search including: wild-card searching; left-to-right matches with automatic right-hand truncation; leftto-right matches without automatic right-hand truncation, internal truncation, searching for terms in any position in a field; browse searches including but not limited to author, title, subject, and call number, non-Boolean operations such as greater than, less than, equal to, nested logic for Boolean operations; Boolean operators in a keyword search, proximity operators in a keyword search, and phrase searching.
•    Data querying and retrieval functions, logs, management reports and statistics
•    Z39.50 client & Z39.50 server to permit remote searching of other library catalogues (client) and searching of the local catalogue by remote users (server)
•    Proxy that facilitates network traffic between the library's internal network (including the LMS) and the wider internet. Its main function is to provide secure and controlled access to third-party resources from the LMS for purposes of authentication, security, statistical reporting and access control
•    Link resolver with title-level metadata for ease of content discoverability and full-text linking, allowing agency Libraries to indicate their holdings and accessible content with links to the full-text
•    A secure representational state transfer (REST) API to access and update records.
- Migration of bibliographic, item, authority, holdings, patron, serials control, circulation, acquisitions, and electronic resource-related data exported from the current system to corresponding record types and metadata fields in the new system.
- Responsible for ensuring that all known security vulnerabilities are addressed promptly either via upgrades, updates, or hotfixes based on risk assessment.
- Responsible for maintaining an adequate schedule of redundant system, configuration, and data backups to permit restoration following any foreseeable error.
- Must provide online technical support (e.g., web-based ticketing platform) and by email for standard issues, and by telephone if required for critical issues.