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A government agency in Alberta issued “IT and Enterprise Service Management Solution” (RFP). Solicitation SYS-5007 closed on May 19, 2026. Eligibility: Only for Canada Organization. Submissions via Online Portal.
The Vendor is required to provide IT and enterprise service management solution should include modules for service desk, incident management, change management, problem management, knowledge management, service catalogue, self-service portal, configuration management database (CMDB), SLA management, and reporting and analytics.
- Requirement:
1. Integrations
• Must support single sign-on with Microsoft Entra.
• Should offer integration capabilities with call center systems and ERP systems.
2. Consulting and professional services
• Ensure seamless data migration from the existing service management system to the new system.
• Provide comprehensive training and role-specific documentation for users.
3. Workflow management
• Allow IT administrators to create custom forms and workflows tailored to the needs of individual departments.
4. Detailed search capability
• Support both simple and advanced search functionalities.
• Enable the creation of ad-hoc searches as needed.
5. Comprehensive request history
• Provide a detailed history for service requests, incidents, and change requests, including status changes, team and assignee changes, email correspondence, customer requests, notes and etc.
6. Reports and dashboards
• Include pre-built reports for identified modules.
• Allow the creation of custom reports for stakeholders.
• Offer easily customizable dashboards for visualizing key performance indicators and relevant data analytics.
7. Service catalogue
• Support the creation and maintenance of service catalogues for multiple departments.
• Include features such as service descriptions, service levels, service bundles, and role-based views for students, employees, or IT personnel.
8. Problem management
• Enable the creation and management of problem records.
• Provide functionality to link problems to incidents, displaying known solutions, workarounds, and errors.
9. Knowledge management
• Develop and maintain a centralized knowledge base to provide users with solutions to common issues or problems.
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Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-5007) closed on May 19, 2026. See similar open RFPs below.
A government agency in Alberta. The buyer's contact and submission details are in the solicitation documents.
Only for Canada Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Contract term: 3 years.
Questions and inquiries must be submitted by May 13, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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