The Vendor is required to provide for a housing counseling case management system (CMS) should streamline the counseling process, ensure data accuracy, and facilitate electronic reporting to the department.
- Key functions of the housing counseling case management system include:
• Client intake
• Client financial analysis and budgeting
• Client management
• Education management
• Data analysis
• Reporting
• Process automation
• Development and configuration
• Compliance
• Security
• Training, testing, and support
• Data export to other systems
• Consumer and client facing portal.
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