Microtransit Software

The Vendor is required to provide comprehensive microtransit software platform to support the deployment and operation of an on-demand public transportation service in county.
- Supply software, implementation services, training, and ongoing support for a flexible, technology-enabled microtransit system.
- This system will complement existing fixed-route bus and paratransit services, addressing service gaps in low-density, suburban, and rural areas while improving access to employment, healthcare, and essential services.
- Rider experience (multichannel access)
• Mobile app (iOS/android) and web booking
• Call center booking interface (critical requirement)
• Real-time ride requests and advance scheduling
• Dynamic pickup and drop-off (curb-to-curb within zones)
• Fare display aligned with RRTA pricing policies
• SMS notifications for non-smartphone users
• Multilingual support (English/Spanish minimum)
- Driver and vehicle interface
• Tablet and mobile interface for drivers
• Turn-by-turn navigation with dynamic routing updates
• Passenger manifests and boarding validation
• Ada trip indicators (mobility devices, assistance needs)
• Incident and service reporting tools
- Dispatch and operations platform
• Real-time fleet visualization
• Automated and manual dispatch controls
• Zone-based service management (pilot zones)
• Service performance alerts (late trips, missed pickups)
- Dynamic routing and optimization engine
• Real-time ride pooling and route optimization
• Configurable constraints:
o Maximum wait times
o Vehicle capacity
o Ada trip prioritization
• Integration with traffic and road data
• Efficient routing in low-density and rural geographies
- Service design and zone configuration
• Tools to configure and adjust pilot zone boundaries identified in authority feasibility study
• Flexible service hours (peak/off-peak variation)
• Geofencing and virtual stop configuration
• Scenario modeling (before deployment)
- Community engagement and equity features
• Rider feedback tools (in-app + surveys)
• Public reporting dashboards
• Accessibility features:
o Screen readers
o High-contrast UI
• Non-digital booking parity (call center).