Governance, Risk and Compliance Technology Solution

The Vendor is required to provide governance, risk and compliance cloud-based audit technology software solution ("SaaS") to automate the audit process for the region.
- Objective
• Automate the audit process, including audit planning, risk assessment, fieldwork reporting and follow-up.
• Provide audit planning and reporting capabilities for audit project status including standardized and customized reports (e g. Audit engagement letter template, risk assessment template, audit monitoring report).
• Audit client ability to input status on management actions.
• Internal audit client communication capabilities through the solution (e.g. Microsoft office and exchange) without having to acquire additional licenses and incurring additional licensing costs.
• Ability for the region's audit staff to track time spent on projects and other assignments for audit planning purposes (e.g. Time tracking report for analysis).
• Ability to migrate the data from the solution upon contract termination.
- Implementation
• An implementation schedule to the region's project manager and core project team, considering an estimated implementation timeframe of two (2) to three (3) months.
• The supplier shall attend, at a minimum, bi-weekly project management virtual meetings for the duration of the implementation of the solution which will include the supplier and the region's core project team.
- Licenses maintenance and support
• Access to customer service twenty-four (24 hours) a day, seven (7) days a week, with the exception of statutory holidays.
• Resolve inquiries within twenty-four (24) hours of receipt.
• If the inquiry requires more than twenty-four (24) hours for resolution, the region must be informed in writing including the reason.
• Following go-live, the supplier shall provide a post-implementation stabilization period.
- Users access
• Audit client (management) must have the ability to input status of management actions with no additional licensing costs.