Next Generation 9-1-1 Solutions

The Vendor is required to provide for a comprehensive next generation 9-1-1 (NG9-1-1) environment that can integrate into the department advanced transportation management system (ATMS).
- Its systems through the following:
• Emergency Services IP Network (ESInet)
• Next-Generation Core Services (NGCS)
• Statewide GIS datasets
• Data-sharing APIs
- Services
• Identify available NG9-1-1 technologies, platforms, and services
• Understand vendor capabilities, experience, and deployment models
• Gather information on cost structures, timelines, and implementation considerations
• Assess options for interoperability, cybersecurity, and statewide/regional integration
• Inform future procurement strategies and budget planning
- Technical Capabilities
• ESInet architecture and deployment model
• NG9-1-1 Core Services (NGCS) capabilities
• Call handling and multimedia support
• Support interoperability with ATMS platforms and real-time traffic data systems
• GIS integration and location accuracy features
• CAD, RMS, and radio interoperability
• Cloud-based vs. on-premise options
• System redundancy, failover, and disaster recovery
- Cybersecurity
• Security framework and compliance standards
• Network monitoring and threat detection
• Data encryption and access controls
• Incident response processes