Shoreline Permitting Workflow Management System

The Vendor is required to provide to implement a centralized shoreline permitting management system.
- Public-Facing Permit Portal
• Online portal for applicants to submit shoreline permit applications, access information, track application status, and receive notifications.
- Application Intake and Management
• End-to-end permit lifecycle management, including application submission, intake validation, review, approval/denial tracking, and renewal management.
- Document Management
• Centralized document upload, storage, version control, and retrieval for all permitting related records, including plans, reports, and compliance documentation.
- Automated Workflow and Routing
• Configurable workflows to automate application routing, reviews, approvals, and interdepartmental coordination.
- Task and Case Management
• Assignment and tracking of tasks, cases, and activities across staff, including internal comments, notifications, and status updates.
- GIS and External System Integration
• Integration with Geographic Information Systems (GIS) and other relevant enterprise systems to support parcel/lot tracking, spatial data visualization, and environmental data access.
- Payment Processing and Fee Management
• Secure online payment capabilities, including fee calculation, invoicing, payment tracking, and reconciliation.
- Inspection Management
• Scheduling, tracking, and documentation of field inspections, including mobile access for inspectors and the ability to upload field reports, photos, and findings.
- Compliance and Enforcement Tracking
• Tools to track permit compliance, non-conforming uses, violations, and enforcement actions, including automated alerts and notifications to staff and applicants.
- Reporting and Analytics
• Standard and configurable reporting capabilities, including:
• Permit volumes and status tracking
• Processing times and performance metrics
• Compliance and enforcement activity
• Workload and resource utilization
- Environmental and Regulatory Reporting
• Ability to support reporting requirements related to environmental compliance, mitigation measures, and regulatory obligations.
- Security and Data Protection
• Role-based access controls, user authentication, data encryption, and compliance with applicable data protection and security standards.
- Mobile Accessibility
• Support for mobile or tablet-based access for field staff and inspectors to perform inspections and update records in real time.
- Solution will serve as the primary platform for managing shoreline permitting activities, including application intake, workflow management, compliance tracking, and public engagement through a customer-facing portal.