Provincial Dictation and Transcription Software Solution

The Vendor is required to provide three Solventum fluency platforms for clinical transcription: (1) voice-recognition (VR) fluency for transcription to dictate patient care reports and send to a medical transcriptionist for editing support (includes 1-800# and fluency mobile app), (2) fluency flex VR self-edit dictation software, which allows physicians and clinicians to dictate, edit and distribute their reports without medical technician support, and (3) fluency direct, which supports dictation and editing directly into an EMR.
- These platforms operate in a technically complex environment.
- Technical infrastructure complexities include but are not limited to: document work types set up for each former regional health authority, report workflow automation to meet the requirements of three provider unions, and fax distribution complexities.
- Dictated reports are auto distributed to the physician dictating, the Family Physician, the patient’s health record, the eHR Viewer (provincial archive) and to several instances of Sunrise Clinical Manager (SCM). In addition, reports are print/fax distributed to chosen carbon copy recipients.
- Software functionality such as, but not limited to:
• Dictation for medical terminology and clinical workflows,
• Specialty-specific medical vocabularies (e.g., medical imaging, pathology, surgery, oncology),
• Voice-recognition quality and competing noise reduction,
• Support of clinical documentation formats,
• Ability to add addendums to existing documents (e.g., medical imaging)
• Multilingual translation,
• Hands-free capabilities,
• Real-time options,
• Cross-platform access (i.e., mobile, web, desktop),
• Any artificial intelligence (AI) capabilities built into the software that reduce provider administrative burden related to reporting and follow-on tasks,
• Any additional features that enhance the patient’s experience.
- Integration and technical compatibility, such as but not limited to:
• On-premises vs cloud based,
• Integration with a variety of clinical systems, including but not limited to, MEDACCESS, ACCURO, aria, laboratory information system (LIS) softpath, SCM, mental health and addictions information system (MHAIS),
• Integration with medical imaging systems, such as the radiology information system
• (RIS)/picture archiving and communication systems (PACS),
• Distribution of reports to EHR viewer and all provincial instances of SCM, Integration with the existing provincial print/fax report distribution (carbon copies) orAn alternative approach to share information with other health care providers,
• Compatibility with existing hardware for dictation (i.e., mics)
• Configurable templates and output formatting aligned to state standards, and
• Role-based access controls.
- Implementation, training and change management, such as but not limited to:
• Implementation and onboarding plan, including configuration and integration,
• Training resources for end-users (live and/or documented), and
• Post go-live support.
- Support services offered, such as available 24 hours a day, 7 days a week technical incident support including proposed Service Level Agreements, and how maintenance, updates and patching are structured and executed.
- Licensing plans, describing the pricing structure, cost drivers such as enterprise vs. license/user, and scalability.