Ticketing Software System

The Vendor is required to provide for ticketing software system solution, for Department.
- The solution should provide a positive patron and brand experience and capitalize on new and emerging technologies, with full patron data capture, analytic capabilities, and reporting.
- The solution should create a user friendly, efficient, and positive experience for end users and allow for real time tracking and revenue updates.
- As dynamic pricing, social media integration, digital ticketing, electronic ticket transfer, etc. become more prevalent, the solution should offer the University the capability to utilize innovative ticketing technologies as appropriate.
- The solution must support paid tickets, complimentary (comp) tickets, and free registration-based events.
- The system should support the creation and management of discount codes and promotional codes, including expiration dates, usage limits, percentage or fixed discounts, and reporting on code usage.
- The platform must allow multiple University departments to operate within the system while maintaining separate reporting, revenue tracking, and patron data segmentation by department, with optional centralized administrative oversight.
- The solution should currently have a mechanism that captures and stores customer patron information per purchase, transaction, and/or donation per department.
- The system must support standalone donations independent of event purchases, as well as optional donations during the ticket checkout process.
- The information stored can then be shared by other functional components of each department’s overall solution for ticket sales, as well as donor tracking and patron relationship management.
- Patrons shall be able to easily access and update their account information in order to provide the Department(s) with the most up-to-date patron relationship management.
- The solution should also support ticketing and registration for non-athletic programming including lectures, literary events, workshops, conferences, and other public events hosted by the University.
- Ticketing solution must be flexible enough to support a range of venue sizes and event formats, including assigned seating, general admission events, and free registration-based programs.
- The ticketing solution must support both university-affiliated users and members of the general public, with an easy-to-use purchasing experience for patrons who may be attending campus events for the first time.
- The system should also provide tools for capturing patron data, managing communications, and supporting repeat attendance across multiple programs and departments.