Baggage Handling System Support Services

The Vendor is required to provide baggage handling system (BHS) is currently staffed for support from approximately 3:00 am (local time) to 10:00 pm (local time) daily.
- Hours are based on airline schedules and may change as operational needs and flight schedules change as approved by the vice president of operations or designee.
- Provide adequate staffing to meet the BHS operational needs:
• Provide superior customer service support to the airline operation and the airline representatives at the airport with regard to ensuring all luggage introduced into the baggage handling system transits through the screening process in a timely manner and is delivered to the airline's baggage make-up unit.
• Maintain an electronic daily record of all BHS daily activities and occurrences.
• This record should be submitted daily to the vice president of operations, or designee(s).
• Provide services that meet but will preferably exceed the baggage handling system support services standard operating procedures which are based on established best practices refer
• Ensure all staff are adequately trained prior to assigning work duties in the BHS.
• Provide assistance with passengers and baggage, as may be required by the vice president of operations, during special events and functions and operational situations including, but not limited to, equipment outages, construction projects or emergency events.