Microtransit and Paratransit SaaS Solution

The Vendor is required to provide software-as-a-service (SaaS) solution to support the operations of the transit agencies in this consortium which may consist of micro transit, paratransit, and deviated fixed-route services.
- Software platform requirements
1. Trip booking and reservation
• Rider self-service via mobile app, web portal, and call center interface.
• Ability for staff to book, modify, and cancel trips.
• Ada-compliant paratransit eligibility workflows and subscription book features.
2. Scheduling and dispatch
• Automated and manual scheduling capabilities.
• Dynamic routing and optimization for micro transit services.
• Support for real-time trip adjustments, vehicle assignments, and driver communications.
• Support for detours, road closures, or special events that may be configured by agency staff.
• Integration of deviated fixed routes with demand-response scheduling.
3. Mobile applications
• Driver app with manifest, navigation, pick-up and drop-off verification, and real-time updates.
• Rider app with trip booking, vehicle eta, fare payment (if applicable), and push notifications.
4. Real-time operations management
• Vehicle location tracking (AVL integration).
• On-time performance monitoring.
• Two-way communication with drivers.
5. Data and reporting
• Standard and customizable reports on ridership, on-time performance, productivity, no-shows, etc.
• Data export in industry-standard formats
• Compliance reporting.
• Complaint management, including the ability to search, add notes, and resolve or respond to complaints.
• Paratransit eligibility management, including the ability to schedule expirations of eligibility, manage customers, and generate automated letters or emails for renewals or routine correspondence.
6. Integration capabilities
• Open APIs for integration with existing fare collection, CAD/AVL, GTFS, and scheduling systems.
• Compatibility with mobility management platforms and regional trip planners.
7. Security and reliability
• Cloud-hosted SaaS with guaranteed uptime
• Role-based access controls.
• Compliance with data privacy regulations.
- Implementation services
• Project management and implementation planning.
• System configuration to agency-specific service rules.
• Data migration (where applicable).
• Integration with agency’s existing systems.
• Change management processes and procedures to help agency staff and customers adjust to the new environment.
• Testing and validation at a minimum of one month prior to going live.
• Training for agency staff (dispatchers, schedulers, drivers, call center).
• This training may be on-site, virtual, or a combination of both based on the requirements of the individual agency.
• Indicate a base level of training for each component or option and supply costs for additional training.
- Support and maintenance
• 24/7 technical support for critical issues for the duration of the contract or purchase order.
• Regular system updates, enhancements, and bug fixes for the duration of the contract or purchase order for the life of the contract.
• Ongoing training resources and documentation.
• This training may be on-site, virtual, or a combination of both based on the requirements of the individual agency.
• Indicate a base level of training for each component or option and supply costs for additional training.
• Dedicated account manager or customer success representative.