Unified Student Payment Platform

The Vendor is required to provide unified student payment platform to dual credit programs, certificates, diplomas, certificates of qualification (trades), and baccalaureate degrees
- Payment method and stream coverage
• Support for tuition, continuing education, MTS, APAs, deposits, fines, and miscellaneous fees
• Support for third-party and sponsored payments on behalf of students
• Coverage of payment methods (credit card, debit, eft/ach, wire, international payments, digital wallets, etc.)
• Support for recurring payments or payment plans
• Ability to manage domestic and international payment scenarios
• Flexibility to add future payment streams or methods
• Handling of partial payments, overpayments, and refunds
• Support for real-time and batch payment processing workflows
- Anthology and system integration
• Depth and maturity of anthology integration capabilities
• Real-time vs. batch posting functionality
• Posting speed and synchronization reliability
• Duplicate payment prevention controls
• Error handling, retry logic, and exception management
• Monitoring tools, alerting, and reconciliation support
• API maturity, documentation, and extensibility
• Integration with finance, student information, and reporting systems
• Level of customization required to achieve business requirements
• Vendor ownership and support for integrations
- Finance reconciliation and reporting
• Automated matching and reconciliation capabilities
• Settlement and transaction reporting detail
• General ledger (GL) mapping flexibility
• Suspense account handling and exception workflows
• Audit trail completeness and traceability
• Support for month-end and year-end close processes
• Reporting usability and export capabilities
• Availability of configurable dashboards and scheduled reports
• Handling of refunds, chargebacks, reversals, and adjustments
• Ability to reduce manual reconciliation effort
- Security, privacy, compliance, and accessibility
• PCI-DSS compliance and payment security controls
• Encryption standards for data at rest and in transit
• User authentication and role-based access controls
• Availability of SOC reports or third-party assurance audits
• Data residency and hosting location considerations
• Incident response processes and breach notification procedures
• Privacy compliance and data retention practices
• Vulnerability management and penetration testing practices
• Accessibility compliance (e.g., WCAG standards)
• Business continuity and disaster recovery capabilities
- Implementation, training, and support
• Quality and realism of implementation plan and timeline
• Experience and qualifications of implementation resources
• Project governance and communication approach
• Data migration and testing strategy
• Training materials and delivery approach for staff and users
• Hyper care and post-go-live stabilization support
• Ongoing support model and service levels
• Availability and responsiveness of technical support
• Risk identification and mitigation planning
• Change management and adoption support.