Background Investigation Software System

The Vendor is required to provide a secure, cloud-based, pre-employment background investigation software system.
- Functions:
• Automated background checks including but not limited to criminal history, employment verification, education verification, and reference checks.
• Integration with national and state databases for criminal records, sex offender registries, and other relevant data sources.
• Centralized applicant database with customizable workflows for multiple investigation types at no additional cost.
• Multiple permission levels for agency users with customizable approval tiers.
• Can add, edit, or remove an unlimited amount of agency users and investigators.
• Ability to access comprehensive investigation reports.
• Unlimited storage size for current files and archive.
• Electronic document management system for storing and retrieving investigation-related documents into candidate files.
• Intuitive user interface that is easy to navigate for agency admin, investigators, and candidates.
• 24/7 customer support and training resources to assist users in maximizing the system's capabilities.
• Two-factor authentication feature
• Ability to run data reports (list which customizations your software offers, if any)
- Implementation and integration:
• If vendor is new to office, the existing background investigation data and legacy data shall securely migrate to the new system via automation, bulk import script or other non-manual data entry process.
• Configuration and customization services to tailor the system to meet current post regulations and the county's specific requirements and policies.
• Compatibility with various web browsers and operating systems.
- Training, support and maintenance:
• Initial and ongoing training sessions shall be provided for all user groups, including investigators and office personnel.
• Ongoing training resources such as webinars, user manuals, and video tutorials.
• Train-the-trainer programs to enable internal staff to provide future training.
• 24/7 technical support via phone, email, and live chat.
• List your average response time for customer support inquiries.
• Regular software updates and patches to address security vulnerabilities, improve functionality and maintain current post regulations.