Scheduling Software, Automated Call-Out Systems and Related Services

The Vendor is required to provide a broad range of Scheduling Software, Automated Call-Out Systems, Workforce Scheduling Solutions, and Related Services to meet Customer operational and workforce management requirements on an as-and-when required basis.
- Absence Management
• User self-service absence reporting;
• Vacancy creation and management;
• Real-time absence updates;
• Leave and absence tracking; and,
• Absence notifications and communications.
- Substitute Management and Assignment
• Automated substitute matching;
• Qualification and certification matching;
• Assignment sequencing and prioritization;
• Availability-based assignments;
• Seniority and rule-based assignment logic;
• Multi-role and multi-location assignments; and,
• Assignment notifications and confirmations.
- Automated Call-Out and Notifications
• Automated substitute call-outs;
• Multi-Channel notifications (e.g., phone, short message service ("SMS"), email, mobile application);
• Acceptance and decline workflows;
• Escalation workflows;
• Response windows and expiry logic; and,
• Real-time schedule updates.
- Scheduling and Workforce Visibility
• Schedule creation and publishing;
• Vacancy visibility;
• Daily schedule management;
• Multi-school scheduling visibility;
• Schedule change tracking; and,
• Mobile and self-service schedule access.
- Integration Capabilities
• SIS;
• HRIS;
• Payroll systems;
• ERP systems; and,
• Identity management systems
- Artificial intelligence ("AI") Functionality
• Automated substitute matching;
• Scheduling recommendations;
• Workflow automation;
• Notifications and communications; and,
• Predictive or analytical workforce functionality.