People Counting System

The Vendor is required to provide for the design, supply, delivery, installation, commissioning, training, support and maintenance of a People Counting System (PCS) at multiple agency locations.
- Remove the current devices and provide to library staff on location.
- Ensure all packaging is removed following installation, and work areas are cleaned after installation.
- Hardware
• High-quality sensors capable of accurately detecting and tracking individuals entering and exiting designated areas;
• All materials and equipment to be new. Deliver and store materials in original, unopened packaging. Assume all packing, transportation, and insurance costs;
• Expected hardware lifetime of seven (7) or more years; and
• Tamper-resistant design to prevent unauthorized access or vandalism.
- Software
• Encrypted communication protocols to protect data transmission;
• Advanced people tracking algorithms to accurately count and differentiate individuals in crowded scenarios;
• Real-time data collection and processing capabilities that can be accessed or provided to facility operators that can be accessed remotely;
• Secure user authentication and role-based access control to the software dashboard. User-friendly dashboard to display live and historical counting data; and
• Customizable alerts and notifications for abnormal crowd sizes or incidents.
- Privacy / Data
• Compliance with relevant data protection regulations (e.g., GDPR, HIPAA);
• Data anonymization techniques to ensure the privacy of individuals being tracked;
• Regular security assessments and vulnerability testing to identify and mitigate potential threats;
• Transparent data collection practices and options for individuals to opt out or manage their data;
• Regular privacy assessments to ensure ongoing compliance; and
• Backup and disaster recovery procedures to safeguard against data loss.
- Reporting
• Robust reporting capabilities, including hourly, daily, weekly, monthly, and yearly foot traffic trends;
• The ability to compare traffic year to year or month to month;
• Custom reporting options with standard report templates and other tools to minimize time spent analyzing the data;
• Options to export information for reporting purposes; and
• Demographic analysis (age and gender estimation), if feasible and accurate
- Installation, Support, and Maintenance
• The solution should be easily integrated within our existing physical infrastructure, including power and network cabling / Wi-Fi;
• Any wiring (network or power) requirements must be disclosed to agency, and installation coordinated with municipal partners, if not currently present;
• Suppliers must identify what is required (e.g. hardware, types of cable, etc.) that is needed to interface with the agency IT environment and network infrastructure;
• Provide training to agency staff;
• Provide warranties relating to installation, hardware, and software;
• The Supplier shall take adequate measures to protect the public, agency staff, and all others on site from injury, damage, or other loss resulting from maintenance operations and related activity;
• The Supplier shall promptly report to agency any safety incidents as they occur;
• Provide a clear plan for technical support, troubleshooting, and maintenance services including SLAs;
• Regular hardware/software updates to ensure accuracy and security; and
• Unless otherwise advised. The Supplier shall carry out the work during regular business hours.