Information Technology Service Management Solution

The Vendor is required to provide information technology service management ("ITSM") capabilities to enhance operational efficiency and maintain a high standard of service that delivers excellence in end user and fulfiller experience.
- To achieve this, the region intends to implement an enterprise-grade ITSM solution that supports core service management practices including but not limited to incident management, change management, service request management, and hardware asset inventory with basic lifecycle.
- Requirement:
• All necessary software subscription licenses for the solution;
• All associated software maintenance and support services; and
• Professional services to implement and support the solution according to the region's requirements.