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A government agency in British Columbia issued “Managed Services” (RFP). Solicitation SYS-5925 closed on July 21, 2026. Eligibility: Only for Canada Organization. Submissions via Online Portal.
The Vendor is required to provide managed services for catalog:
- Help desk and service desk
• Ticket intake through approved channels;
• Ticket acknowledgement;
• Categorization and prioritization;
• Initial triage and issue qualification;
• Tier 1 support for application and functional issues;
• User communications and status updates;
• Escalation to appropriate tier 2 or tier 3 resources;
• Tracking, ownership, and follow-up of tickets to closure;
• Major incident coordination for priority 1 events;
• Ticket closure confirmation and quality control; and
• Trend identification and escalation into problem management.
- Application and functional support,
• Tier 1 and escalated application support;
• Functional issue
• Defect triage and resolution;
• Workaround development;
• Minor authorized improvements;
• Approved configuration changes;
• Batch and process troubleshooting;
• Testing support for fixes and enhancements;
• Impact assessment;
• Batch and process troubleshooting;
- Microsoft SQL support
• Troubleshooting and incident response;
• Data refreshes;
• Backup verification and failed backup remediation;
• Restore and recovery support
• Ad hoc query support;
• Performance analysis and tuning:
• Monitoring of maintenance jobs relevant;
• SQL support for integrations and releases
• SSIS development, implementation, and troubleshooting services;
• Capacity review; and
• After-hours support during approved production deployments or major issues.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-5925) closed on July 21, 2026. See similar open RFPs below.
A government agency in British Columbia. The buyer's contact and submission details are in the solicitation documents.
Only for Canada Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Contract term: 3 years.
Questions and inquiries must be submitted by July 14, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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