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Chat and Live Agent Software Solution

CANADA(Alberta)

SYS-5967

Expired 5 days ago

Publish Date: Friday, 26 Jun, 2026

Closing Date: Wednesday, 22 Jul, 2026

Notice Type: RFI (Request for Information)

RFP Description

The Vendor is required to provide robust chat and live agent software solution for its planning and development services department.
- Enhance customer service by enabling efficient, real-time communication between residents, businesses, and city staff regarding permitting inquiries and processes.
- The solution should also offer queue management, call routing, and escalation features, as well as analytics and reporting tools.
- The city seeks experienced proponents to supply, implement, and support this solution, with future scalability and integration capabilities as well.
- The main documents for this RFI are not available on our website.

Timeline

RFP Posted Date: Friday, 26 Jun, 2026

Proposal Meeting/
Conference Date: NA
NA

Deadline for
Questions/inquiries: NA

Proposal Due Date: Wednesday, 22 Jul, 2026

Submission via: Online Portal

Authority: Government

Acceptable: Only for Canada Organization

Work of Performance: Offsite

RFP Budget: $250K

Contract Term: 3 years

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