Short-Term Rentals System

The vendor is required to provide to develop, implement, maintain, and support a comprehensive, fully hosted, browser-based software as a service (SaaS) solution (system) for the administration, compliance, and enforcement of the county’s short-term rentals (STR) and Transient Occupancy Tax (TOT) ordinances.
- The System must operate entirely within the Contractor’s cloud-hosted environment.
- The System must be accessible to members of the public and county staff through modern web browsers and must support secure online registration, filing, payment processing, reporting, and administrative functions.
- The System must be capable of being configured, extended, or updated to comply with changes in applicable laws, ordinances, regulations, and policy requirements, including modifications to business processes, workflows, data structures, reporting, and system logic.
- The System must be designed to enable future integration with external agencies, such as hosting platforms as operational and regulatory requirements evolve.
- The System must support an unlimited number of Authorized Users and concurrent active sessions without imposing technical, licensing, or performancebased restrictions.
- The System must be fully scalable to accommodate increases in user activity, transaction volume, data storage, and integration needs, and must maintain performance standards as usage grows.
- Support MS Azure AD Authentication for single sign-on and MS Multifactor Authentication (MFA) using MS Authenticator.
- Make tax assessments, apply penalties, interest, fees, and manage account status.
- Provide access to tax filing details, payment history, and account balances.
- Support MS Azure AD Authentication for single sign-on and MS Multifactor Authentication (MFA) using MS Authenticator.
- County Enterprise GIS (eGIS) Driven Location Validation
• Exclude applications/renewals for properties in incorporated cities or coastal zones.
• Identify neighboring properties for required notices.
• Allow future inclusion/exclusion of cities or zones.
• Support Supervisorial District classification boundaries used by the County that are publicly available through the County eGIS platform.
- Automation and Workflow
• Maximize automation of all feasible review and vetting processes.
• Provide rules driven workflows to reduce manual intervention.