Visual Messaging System

The Vendor is required to provide solution providers that can support a real time visual messaging system.
- The goal is to ensure equitable access to PA announcements for passengers who are deaf or hard of hearing, strengthen real time communication coverage across vessels and terminals, and provide timely and accurate visual versions of critical messages on passenger-facing channels including mobile devices, web platforms and digital signage.
- The following diagram illustrates the high-level workflow for the potential visual messaging solution.
- It reflects the major system components referenced throughout this RFI, including audio ingestion, speech to text processing, message preparation, routing, translation, and distribution to passenger-facing channels.
- Solution support, and can these components operate as standalone modules or as part of a fully integrated end to end platform
- Services or capabilities does your organization provide that could enhance overall system performance or reduce long term operational overhead or support.